Whats is your return/refund policy?
We provide 7 days hassle free returns. You can shop with complete peace of mind, for detailed return and refund practises please visit this link
What is DukanDwar?
DukanDwar is an inventory led e-commerce platform. We don’t have any third party sellers and sell our own inventory so that you could be sure of getting products at best price possible (reducing the commissions seller have to pay on marketplaces) and third party seller based frauds are non-existent.
We own the platform and the product being sold on the platform. If anything goes wrong in a rare scenario, we won’t make any third party seller responsible for all the fiasco unlike other online shopping sites. We will always be there to resolve it from your order journey to product usage journey.
What is Ab Har Dukan Apke Dwar?
That is our tagline translating to bringing all shops to your doorstep.
We are delivering via our courier partners all over India however, we are also bringing shop like experience to your doorstep at select localities in Delhi NCR in pilot stage and we will expand it to many more areas in future.
e.g. If you wish to buy a wireless earphone however you are confused which one to go for our executive will bring a few varieties of the earphones for you to choose from and you could pick one you like and only pay for the product purchased, no money blocked, no advance payments, shop at your doorstep just like you would normally shop at any physical store and did we tell you could window shopping too at your doorstep. Earphones is just an example you could try all categories available in your locality.
Are you delivering all over India?
Yes, most of the products are shipped on all serviceable pin-codes of India unless stated otherwise on the product page. If we aren’t able to deliver due to any unforeseen reason we will refund promptly.
What are the shipping charges?
ZERO. We are currently providing Free Shipping on 100% serviceable pin-codes in India.
What if I pay and never receive my product? Why should I trust you?
That will never happen you will always receive what you ordered for or your refund, you are also protected by our payment enablers Paytm and Razorpay.
You can be rest assured that you have landed at a trusted marketplace which is here to stay.
We are in offline business for over 10 years now and running successfully , our official address, contact numbers, public reviews are out in public domain (can be accessed via a simple google search).
Also, if you stay nearby you could drop by our offline stores (5A Main Market Sarita Vihar New Delhi – 110076) and offices for a chit chat.
Your payment information is never stored on our servers, we are using two of best payment gateway providers currently in business.
You can shop with complete peace of mind.
You could whatsapp us at +91-9999773228 for immediate assistance or can always drop an email to firstname.lastname@example.org if you face during or after your order journey for any clarification.
You are selling products at prices lower than amazon and flipkart how is that possible?
Amazon and Flipkart are marketplaces (where individual seller sells products and they charge for their platform). As products being sold on these marketplaces are sum of actual products cost and high seller fees and other fees charged by amazon and flipkart to sell on their portal eventually making product cost steep. However, they are so good at marketing they tricks us in thinking stuff sold over there is highly discounted (usually not the case with 98% of their inventory).
We at DukanDwar don’t have to pay these steep seller fees, variable product fees etc. and are running our platform which enables us to offer products at higher discounts directly to customers. Also, being in offline business for years gives us direct access to companies distribution chain and best wholesalers in the business eventually making our cost prices attractive too. All these benefits are being passed on to customers by us to make a mark in the online e-commerce market.
Are products on your store genuine?
Yes, all products sold on DUKANDWAR.com are 100% authentic branded products with GST Invoices.
What about warranty/after sales service?
All branded products are backed by manufacturer warranty and you could claim warranty services with a proof of purchase (invoice copy), if in any rare circumstance brand refuses to provide service share denial of service letter from them and we will take care of it thereafter.
I liked your products, services and satisfied after using your store how could I leave a feedback?
You could leave your feedback on our google business page and on our social media pages. We will be thrilled to hear from you.
I need help. How can I contact your customer service?
We have a live chat option enabled in our website.
You could also mail us on email@example.com
You could also call or whatsapp us at 9999 77 3228 for any immediate assistance.