In the event you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team.
Upon receiving your complaint, Dukandwar shall verify the authenticity and the nature of the complaint. If Dukandwar is convinced that the complaint is genuine, Dukandwar will issue a replacement or a refund in case of replacement is not available after product is shipped back to us. We will reimburse for the courier cost or arrange for a pickup wherever available.
In the event of frivolous and unjustified complaints regarding the quality and content of the products, Dukandwar reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Dukandwar in this regard.
Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If you observe that the package is damaged or tampered, Dukandwar requests you to refuse to accept delivery and inform Dukandwar at the earliest. The return process of the product may be restricted by Dukandwar depending on the nature and category of the product.
In order to return any products sold through Dukandwar, you are required to comply with the following conditions:
Please notify Dukandwar of receipt of damaged / defective product within 48-hours of delivery to you. If you are unable to do so within 48-hours, Dukandwar shall not be held liable for the failure to replace the order;
For non-damaged / non-defective product, you shall be allowed to return the product within the time frame displayed on website at the time of purchase or within 7 days however, product no longer need can’t be a reason for refund;
Dukandwar will arrange pick-up of the damaged/defective product through its own logistics partner. In the event Dukandwar is unable to do so, Dukandwar will notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with Dukandwar;
Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices, etc.;
It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
The returned products are subject to verification and checks by Dukandwar in order to determine the legitimacy of the complaint/ return;
In the event the return of a product is duly accepted by Dukandwar, the value of such product, as originally paid by you during acceptance of delivery of product or otherwise, as adjusted with any credits/discount/offers, will be refunded to you. Refund will be processed based on the mode of payment and Dukandwar will credit your refunds directly into the original mode of payment of method chosen at the time of payment.
A promo code, once used, shall not be refunded in case of cancellation of order either by you or Dukandwar.